Privacy Policy

1. INTRODUCTION

1.1 Welcome to The Creative Itch (“The Creative Itch”, “we”, “us”, “our”).

1.2 We provide branding and promotional solutions including Corporate Gifts, Branded Clothing, Banners and Gazebos, Printed Materials, and Custom Branding through our website and related services.

1.3 Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information.

1.4 By using our website or services, you agree to this Policy and consent to the processing of your personal information.

1.5 If you do not agree, you must not use our services.

2. DEFINITIONS

  • “Personal Information” – Information that identifies you
  • “Processing” – Collecting, storing, using, or sharing data
  • “User” – Any person using The Creative Itch services
  • “Services” – Corporate Gifts, Branded Clothing, Banners and Gazebos, Printed Materials, Custom Branding, and related systems

3. OUR COMMITMENT TO PRIVACY

3.1 We comply with South African data protection laws, including POPIA.

3.2 We only process personal information:

  • Lawfully
  • For legitimate business purposes
  • With appropriate security measures


3.3 We do not sell your personal information.

4. WHO THIS POLICY APPLIES TO

This Policy applies if you:

  • Use The Creative Itch website or services
  • Request a quote or place an order
  • Create an account
  • Contact us or interact with our services

5. CHILDREN’S PRIVACY

5.1 Our services are not intended for individuals under 18.

5.2 We do not knowingly collect data from minors.

6. INFORMATION WE COLLECT

6.1 Personal Information

We may collect:

  • Name and surname
  • Email address
  • Phone number
  • Company information
  • Payment details (processed securely via third parties)
  • Delivery or billing information
  • Account and usage data


6.2 Technical Information

  • IP address
  • Device type
  • Browser and operating system
  • Website usage data


6.3 Transaction Data

  • Quote requests
  • Order history
  • Payments and invoices
  • Service requests

7. HOW WE COLLECT INFORMATION

We collect information:

  • When you submit a quote request
  • When you place an order
  • When you contact us
  • When you use the website
  • Automatically via cookies and analytics
  • From third-party providers (e.g. payment processors)

8. HOW WE USE YOUR INFORMATION

We use your information to:

  • Provide and operate our services
  • Process payments and orders
  • Communicate with you regarding quotes, orders, and support
  • Improve our systems and user experience
  • Prevent fraud and ensure security
  • Comply with legal obligations

9. CONSENT

9.1 By using The Creative Itch, you consent to data processing as outlined in this Policy.

9.2 You may withdraw consent, but this may limit your ability to use certain services.

10. SHARING YOUR INFORMATION

We may share your information with:

10.1 Service Providers

  • Payment processors
  • Hosting and cloud services
  • Delivery and courier providers
  • Analytics providers


10.2 Legal Requirements

  • When required by law
  • To prevent fraud or misuse


10.3 Business Operations

  • Employees or contractors who need access to perform services

We ensure all third parties handle your data securely.

11. INTERNATIONAL DATA TRANSFERS

11.1 Your data may be stored or processed outside South Africa.

11.2 We take reasonable steps to ensure compliance with data protection laws.

12. DATA SECURITY

12.1 We implement technical and organisational measures to protect your data.

12.2 These include:

  • Secure servers
  • Encryption where applicable
  • Access controls


12.3 No system is completely secure. You are responsible for protecting your personal information where applicable.

13. DATA RETENTION

13.1 We retain personal information only as long as necessary to:

  • Provide services
  • Comply with legal obligations
  • Resolve disputes


13.2 You may request deletion of your data, subject to legal requirements.

14. COOKIES AND TRACKING

14. We use cookies to:

  • Improve website performance
  • Remember user preferences
  • Analyse traffic


14.2 You can control cookies through your browser settings.

15. COMMUNICATIONS

15.1 We may contact you via:

  • Email
  • Phone
  • SMS


15.2 These may include:

  • Quote updates
  • Order notifications
  • Service updates
  • Marketing communications (you can opt out)

16. YOUR RIGHTS

You have the right to:

  • Access your personal information
  • Correct or update your data
  • Request deletion
  • Object to processing
  • Withdraw consent


Requests can be made via the contact details below.

17. THIRD-PARTY LINKS

17.1 Our website may contain links to third-party services.

17.2 We are not responsible for their privacy practices.

18. POLICY UPDATES

18.1 We may update this Policy at any time.

18.2 Continued use of our services means you accept updates.

19. BUSINESS TRANSFERS

If The Creative Itch undergoes a merger, acquisition, or sale, your data may be transferred as part of that process.

20. CONTACT DETAILS

The Creative Itch
Courtney Botha
069 516 3588
courtney@creativeitch.co.za

21. GOVERNING LAW

This Policy is governed by South African law.